Hospice case managers do just that, manage the case. They are looking at everything from a big-picture perspective. Their decisions must take all aspects of the patient’s care plan into consideration. Because of this, they are personally involved from the point of admission in developing the care plan.
When care teams meet every two weeks to discuss each patient’s progress and condition, it’s the case manager who schedule and coordinates care between these interdisciplinary groups to ensure patients are receiving the appropriate amount of attention and visits from nurses, home health aides, and even the physician if needed.

Hospice case managers address family, patient, and facility concerns and work with their team to ensure communication of important information and care plan changes. They assess the needs of each patient individually and the collective of all patients under their care as they manage staffing and schedules to meet those needs.

In addition to care coordination, hospice case managers assist in patient education, case monitoring, discharge planning, resource management, and patient advocacy.